Paula is currently Head of Involvement at Revolving Doors Agency.
She leads on integrating service user voice and experience into design, delivery and evaluation of services that affect those with serious and complex needs and ensuring that all policy recommendations from RDA are informed by lived experience insight.
She is a Steering Group member of Agenda, the coalition that seeks to support Women and Girls at risk and is a passionate advocate for highlighting the inequalities that affect vulnerable people in the criminal justice system.
She was previously Head of Programmes at User Voice 2010-2015 , leading on programmes for service user involvement in prison and probation, as well as forensic mental health services.
Her current passion for working with excluded members of the community on a diverse range of issues stems from personal experiences as a service user. Her personal experiences and associated research – The experience of being a female prisoner Listener, a qualitative study submitted as part of a Post Graduate Diploma in Integrative Psychotherapy, and The Health Needs of Women Offenders in Resettlement, commissioned by HOB PCT – sharpened her commitment to further raising awareness of the issues faced by prisoners and to proactively work to both campaign and deliver services which can assist in supporting both prisoners and ex-offenders to progress both personally and strategically past the stigma of imprisonment and multiple exclusion.
NPC Ignites conference session:
C2: How can involving your users increase your impact?
While it’s good practice to involve your users in achieving your mission, there are also challenges, particularly when there are difficult decisions to be made. This session will explore what good user engagement look like and how it can increase your impact.