Penny East is Head of Communications at SafeLives, a national domestic abuse charity. She leads the external relations strategies for a number of initiative and campaigns, such as working on public health solutions to abuse, shifting the narrative around perpetrators, and exploring how to utilise tech to support survivors. She is currently a Clore Social Leadership Fellow, specialising in gender equality. She has previously worked at Comic Relief and Spirit of 2012. Penny originally trained as a journalist and is a keen writer.
NPC Ignites conference session:
Afternoon panel: It’s good to talk … when designing your services
By talking to your users you hear what they really need, and this might not be what you thought. Charities, funders and design agencies are working creatively together with users to design services and technological solutions that will maximise impact. In this session we will hear why this should be the new norm and how it is working in practice.