Sarah is the Co-founder and managing Director of Snook, an award winning design consultancy working at the forefront of civic, public sector and democratic innovation. Sarah focuses on making social change happen by re-thinking public services from a human perspective and regularly lectures and speaks around the globe on service design, innovation and civic engagement.
NPC Ignites conference session:
Afternoon panel: It’s good to talk … when designing your services
By talking to your users you hear what they really need, and this might not be what you thought. Charities, funders and design agencies are working creatively together with users to design services and technological solutions that will maximise impact. In this session we will hear why this should be the new norm and how it is working in practice.